Returns Policy

We stand behind the quality of all Brett Wood merchandise. If something isn’t right, we’ll make it right.

Faulty, Damaged or Incorrect Items

We only accept returns for items that are faulty, damaged, or incorrect.

If you receive an item that has an issue, please contact us within 14 days of delivery.

To start a return, email us with:

• your order or invoice number

• a brief description of the issue

• clear images showing the fault or damage

We’ll review your request and let you know the next steps.

Return Conditions

To be eligible for a return:

• items must be unworn and unwashed

• items must be in their original condition

We reserve the right to reject returns that do not meet these conditions.

Refunds and Exchanges

We offer:

• replacements (preferred option)

• store credit if a replacement is not available

Refunds are only issued if a replacement cannot be provided.

All returns must be received and inspected before a replacement, store credit, or refund is processed.

Return Shipping

If your item is confirmed as faulty, damaged, or incorrect:

• we will cover the cost of return shipping

• for international orders, we will also cover any applicable customs or duties on the return

Sale Items

All sale or discounted items are final sale and cannot be returned unless they are faulty, damaged, or incorrect.

Digital Products

All digital downloads are non-refundable.

Important

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.